Talk to a Cloudflare specialist about your site.
Tell us about your store, SaaS or high-traffic platform and the problem you are trying to solve. You will get a clear, practical reply from someone who actually configures Cloudflare WAF, bot protection, DDoS defences, Zero Trust and performance every day — not a sales script.
To reach a Cloudflare specialist at Edgecraft, use the form below (or send the same details by email): your website URL, platform, current Cloudflare plan, the main problem and your traffic and budget. Non-urgent enquiries usually get a human reply within one business day. If you are under active attack or impacted right now, mark the request as an emergency or go straight to emergency Cloudflare support. Not sure what you need yet? A Cloudflare audit (from $600) is the cleanest place to start.
How do I contact a Cloudflare specialist?
The more context you give us up front, the faster and sharper our first reply will be. A two-minute, accurate brief beats a long back-and-forth — these are the details that let us scope your situation properly.
- Your live website URL so we can see your current setup, DNS and edge configuration
- Platform and hosting — Shopify, WooCommerce, Magento, PrestaShop, Shopware, BigCommerce, SaaS or custom/API
- Your current Cloudflare plan (Free, Pro, Business, Enterprise) or whether you are not on Cloudflare yet
- The symptom or goal — fake traffic, checkout fraud probes, scraping, an attack in progress, slow load times, or a compliance deadline
- Rough monthly traffic and budget band so we recommend something that actually fits
Under attack or impacted right now? Don't wait on a contact form. Tick the emergency box above and head to emergency Cloudflare support for live DDoS mitigation, "I'm Under Attack" tuning, and rapid WAF and rate-limit lockdown. Emergency engagements start from $2,000, scoped to the incident.
What happens after you reach out?
No drawn-out qualification calls or pressure. We figure out whether we can genuinely help, point you to the right next step, and only propose paid work once the scope is clear.
1. We read your brief
A specialist reviews your URL, platform and problem and does a quick external check of your DNS and edge setup. Non-urgent replies typically land within one business day; flagged emergencies jump the queue.
2. Short scoping reply
You get a direct, human response: our read on the situation, what we'd recommend first, a realistic effort and price range, and an honest note if Cloudflare isn't the right fix for part of it.
3. Audit or fixed scope
Most teams start with a Cloudflare audit that produces a prioritised action plan. From there you can implement it yourself, have us do it, or move onto a managed Cloudflare plan.
4. Implementation & handover
We configure WAF, bots, DDoS, Zero Trust or performance against agreed goals, document what changed and why, and leave you with a setup your team can actually own.
Who should contact us — and for what?
We are a narrow, specialist Cloudflare consultancy. If your situation looks like one of these, we are probably a strong fit.
E-commerce stores
Shopify, WooCommerce, Magento, PrestaShop, Shopware and BigCommerce teams hit by carding probes, checkout abuse, scraping or seasonal traffic spikes.
WAF for e-commerce →SaaS, APIs & marketplaces
Platforms fighting credential stuffing, fake signups, scraping of pricing or content, and automated abuse of public endpoints.
Bot protection →Sites under attack
Anyone facing an active DDoS, a sudden flood of malicious traffic, or an outage that needs hands-on Cloudflare help right now.
DDoS hardening →Teams adopting Zero Trust
Companies that want to retire VPNs and lock down admin panels, staging and internal apps with Cloudflare Access and Tunnels.
Zero Trust →Publishers & content owners
Sites that need control over AI crawlers and scrapers — deciding who can train on or harvest their content at the edge.
AI crawler control →Agencies & software houses
Studios and dev shops that want a white-label Cloudflare specialist behind their client work, on demand.
For agencies →When Cloudflare is not enough: Cloudflare reduces risk and blocks a large share of malicious and automated traffic, but it does not replace secure application development, regular patching, dedicated payment-fraud tools, server hardening, a tested backup strategy, legal and compliance review, or a full enterprise incident-response team. We will always tell you honestly where Cloudflare ends and where your developers, host or other tooling need to take over — including in our first reply.
Indicative pricing before you even contact us
So there are no surprises: here is roughly where engagements start. Final pricing depends on traffic, number of domains, your Cloudflare plan, complexity and the level of support you need.
All figures are indicative and "starting from" (≈ £/€ equivalents on request). Day rate roughly $1,200–$2,000. See the full breakdown on the consulting services and managed plans pages.
One message away from a calmer, faster, better-protected site.
Whether you want a one-off audit, a full WAF and bot build-out, or an extra pair of expert hands on call, the first step is the same: tell us what's going on. If you're under attack right now, say so — we'll prioritise it.
Frequently asked questions
How do I contact a Cloudflare specialist at Edgecraft?
Use the contact form on this page, or send the same details by email. Include your website URL, your platform (Shopify, WooCommerce, Magento, PrestaShop, Shopware, BigCommerce, SaaS or API), your current Cloudflare plan, the main problem you're facing, your rough monthly traffic and a budget band. That lets us give you a useful, specific first reply instead of a generic one.
How quickly will you respond?
Non-urgent enquiries typically get a human reply within one business day. If you tick the emergency box because you are under active attack or impacted right now, we treat it as a priority. For live incidents the fastest route is our emergency Cloudflare support page.
I'm under attack right now — what should I do?
Don't wait on the standard form. Tick the "this is an emergency" checkbox and go to emergency Cloudflare support with as much detail as you safely can: what's happening, when it started, your Cloudflare plan and whether the site is down or degraded. We help with live DDoS mitigation, "I'm Under Attack" tuning, and rapid WAF and rate-limit lockdown. Emergency engagements start from $2,000, scoped to the incident.
Do you work with my platform and Cloudflare plan?
Yes. We work across Shopify, WooCommerce, Magento/Adobe Commerce, PrestaShop, Shopware, BigCommerce, SaaS, custom apps and APIs, on every Cloudflare plan from Free and Pro up to Business and Enterprise — and with teams not yet on Cloudflare. Some advanced features (like certain WAF, bot and rate-limiting controls) require specific Cloudflare plans, and we'll tell you upfront if your goal needs an upgrade.
What does it cost to work with you?
Indicative starting points: a Cloudflare audit from $600, basic setup from $1,500, e-commerce WAF from $3,000, bot protection from $2,500, DDoS hardening from $2,500, performance from $2,000, and managed care from $1,000/mo. Day rate is roughly $1,200–$2,000. Final pricing depends on traffic, number of domains, your Cloudflare plan, complexity and support needs — we confirm scope before any work begins.
Are you an official Cloudflare partner?
No — Edgecraft is an independent, vendor-neutral consultancy and we do not claim to be an official Cloudflare partner. We bring deep, hands-on Cloudflare experience, including a professional-services background, and we recommend what's right for you rather than upselling a plan. Cloudflare reduces risk and blocks malicious traffic but does not replace secure development, patching, payment-fraud tools, server hardening, backups, compliance review or a full incident-response team.
What information should I avoid putting in the form?
Never share passwords, API tokens, secret keys or cardholder data in the contact form — it's illustrative and meant to be wired to your own backend or email. Describe the problem and your environment at a high level; if we proceed, we'll set up secure, scoped access (and can sign an NDA) before touching anything sensitive.
I'm not sure exactly what I need yet. Can you still help?
Absolutely — that's common. Choose "Security audit" or "Other" as the main problem and describe the symptoms (slow site, suspicious traffic, fraud probes, an upcoming sale or compliance deadline). For most teams the cleanest starting point is a Cloudflare audit, which gives you a prioritised action plan you can use with or without ongoing support.